Privacy Policy for Caffio

Information We Collect

We may collect different types of information, including:

• Personal Information: Name, email address, phone number, and payment details when you place an order or join our loyalty program.
• Usage Data: Information about how you interact with our website or app, including pages visited, clicks, and browsing patterns.
• Location Data: Approximate location information if you enable location services to find our nearest café.
• Feedback & Communication: Messages, reviews, or survey responses submitted by you.

How We Use Your Information

We use the information we collect to:

• Provide and improve our services, including online ordering and delivery;
• Personalize your experience, offers, and promotions;
• Communicate with you regarding orders, updates, or special events;
• Analyze usage trends to enhance our website and app functionality;
• Ensure compliance with legal obligations and resolve disputes.

Sharing Your Information

We respect your privacy and do not sell your personal data. We may share information in limited situations:

• With service providers who help us operate the café, website, or delivery services;
• When required by law or to protect legal rights and safety;
• During mergers, acquisitions, or business transfers where your information is part of the assets.

Cookies and Tracking Technologies

We use cookies, similar technologies, and third-party services to enhance your experience, analyze website traffic, and provide personalized offers. For more details, please see our Cookie Policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no online transmission or storage is 100% secure.

Your Rights

You have the right to:

• Access, correct, or update your personal information;
• Request deletion of your personal information;
• Opt out of marketing communications;
• Withdraw consent where applicable.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected] or speak directly with the Caffio team in-store.