Refund & Return Policy for Caffio
This Refund & Return Policy explains how Caffio handles refunds and returns for purchases made at our café, online store, or mobile ordering service. We strive to ensure customer satisfaction and transparency in all transactions.
Eligibility for Refunds
Refunds or returns are considered in the following cases:
- Items received that are damaged, defective, or incorrect;
- Orders not delivered due to technical or service errors;
- Products that do not match the description or quality standards.
Non-Refundable Items
Certain items are non-refundable, including:
- Perishable goods such as freshly brewed coffee or bakery items, unless they are defective;
- Custom or personalized items;
- Gift cards and promotional vouchers.
Refund Process
To request a refund, please follow these steps:
- Contact us within 7 days of receiving your order at [email protected] or speak directly with our team in-store.
- Provide proof of purchase, such as a receipt or order confirmation.
- Our team will review your request and notify you of the approval or rejection within 3 business days.
Refund Methods
Approved refunds will be processed using the original payment method whenever possible. Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.
Returns
For items eligible for return, please follow these guidelines:
- Items must be returned in their original packaging and condition.
- Contact our team to arrange the return, either in-store or via delivery service.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Exchanges
Exchanges are possible for defective or incorrect items. Contact us to discuss available replacement options.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please reach out to us at [email protected] or speak directly with the Caffio team in-store. We are committed to resolving all issues promptly and fairly.